Frequently Asked Questions

Memberships

  • What are the application requirements?
    Applicants must associate as an artist, designer or creator as their main occupation and have an entrepreneurial desire to take their creative practice to the next level.
  • I don’t live in the Toronto area, can I still apply?
    Launchpad was created to serve to the Greater Toronto Area so preference will be given to those living within the Southern Ontario region. Exceptions may be made on an individual basis.
  • How long will it take before I know if I’m accepted?
    Applicants should hear back within 1-2 weeks of submitting an application.
  • What happens once I’m accepted?
    Approved applicants will receive notification that their application was either accepted, rejected, or in some cases requires more information for us to make a decision. Once accepted, you will receive an email confirmation and be asked to book your Orientation with our Member Services team.
  • How much does a membership cost?
    Launchpad offers two types of individual memberships: Coworking or Full Access. Membership fees are listed on the membership page and discounts are available for those under the age of 25 years old. In addition to the monthly membership fee, all new members are required to pay a one-time orientation fee to cover basic health and safety training (early bird members will see this charge waived on their account). Full Access Members must also pay for any specific studio training they require.
  • Which membership should I apply for?
    A Coworking Membership includes access to the Commons, high speed internet, access to collaboration opportunities and a discount on learning programs. A Full Access Membership includes the same benefits as Coworking but also allows members to use Launchpad’s creative studios (additional training and certification may be required), access to lockers, as well as unique mentorship opportunities. For membership details click here.
  • How do I pay my membership fees?
    If you applied prior to opening, you may have already paid a deposit of your first month’s membership. This will be reflected in your account. Once you have access to the member portal, you will be required to add a payment plan using the credit card that you will charge all Launchpad fees to each month. For new applicants, you will be asked to add your credit card during the application process. You will only be charged once your application has been approved.
  • Are there any costs in addition to monthly membership fee?
    All Launchpad members are required to pay a one-time of $50 for orientation which includes a review/tour of Launchpad’s space, studios and systems, as well as a basic health and safety training. Full Access Members must complete Studio 101 Training before they can access any studio. Costs range from $75 – $100. Members can also sign up for more advanced studio and equipment training.
  • I am 24 years old now but will be 25 by November, can I still get the Under 25 discount?
    In accordance with our membership agreement, monthly fees for those Under 25 will be adjusted to the 25 and Over rate on a member’s twenty-fifth birthday.
  • Do I need to have a credit card on file?
    All members must have a credit card on file for monthly payment of membership fees, room bookings and other incremental charges.
  • Can I pause/suspend my membership?
    Memberships can be put on hold for a minimum period of two (2) weeks and a maximum period of eight (8) weeks once per year. A suspension form must be completed in person at Member Services at least one week before the period requested and cannot be back-dated. A one-time administration fee of $25 will be charged to the member’s account.
  • Can I upgrade my membership if my needs change?
    Memberships may be upgraded at any time. If a membership is upgraded between billing periods, the member will be charged the difference in the fee on the remaining days in the membership. For instance, if a coworking member wanted to upgrade to a Full Access Membership and there were 12 days left in the month, they would pay the difference of the membership fees for the 12 days. If a member has already paid for an annual membership in full, they will be charged the sum of the difference in monthly fees.
  • How do I apply for the HXOUSE program?
    Launchpad’s mentorship program with HXOUSE runs at specific stages throughout the year. Stay tuned to our website and social media for details on our next call for applications. If you have further questions about HXOUSE contact info@hxouse.com.

Facility & Operations

  • What are the hours of operation?
    Monday through Friday, 8am-10pm; Saturday and Sunday, 9am-9pm. Members may access the building as often as they like during operating hours. Launchpad may be closed during statutory holidays and holiday hours will be posted on the website.
  • Is there parking available at Launchpad?
    There is no free parking near our location. There is underground parking at 130 Queens Quay East, accessible from Richardson Street. There is additional parking across the street in front of Corus Quay or at the Loblaws on the corner of Jarvis and Queens Quay.
  • How can I access Launchpad by public transit?
    Our location is easily accessed via TTC on the 6 Bay bus or 75 Sherbourne bus. It is a 15 minute walk from Union Station.
  • Is Launchpad wheelchair accessible?
    Please contact us if you have specific questions or needs.
  • Do I have access to the high speed WIFI?
    Yes, all members have access high speed WIFI as part of their membership.
  • How do I access Launchpad and the studios?
    All members will be issued a Fob during orientation. The Fob is for the member, and the member only. Members are not permitted to give access to other individuals. Coworking members will have limited access through the Fob. Full access members will be granted Fob access to creative studios after appropriate training has been successfully completed.
  • Am I allowed to share my Fob with other people?
    Members are not permitted to share their Fob with other individuals. The member also agrees to safeguard the identity of the Fob and notify Launchpad staff should it become lost or stolen.
  • What do I do if I lose my Fob?
    Contact Member Services to have it replaced. There is a $50 fee to replace a lost Fob. This includes deactivation and activation fees.

Guests

  • Am I allowed to bring guests into the space?
    Members are allowed to bring up to two (2) guests into the members’ area for meetings, project reviews and consultations. When renting a meeting room, members may invite outside guests based on the capacity of the room. All guests are required to check in at Member Services upon arrival, present photo ID, and sign a waiver prior to entering Launchpad. Guest access to the creative studios will be granted at the discretion of Studio Technicians. Under no circumstances will guests be allowed to use Launchpad’s equipment and technology, or participate in any of the art/design-making processes in the studios. Additional guest policy information will be released once the Digital Media Lab is live.
  • Can I bring my child(ren) or pets?
    Children under the age of 18 years old are only permitted in the event space when attending a special event at Launchpad, and may not enter member areas. To ensure the comfort of everyone at Launchpad, animals or pets are not permitted onsite with the exception of
    a service animal that is medically required by a member.

Project Rooms, Meeting Rooms & Sugar Hall

  • How long can a meeting room be booked for?
    Members can book project rooms and meeting rooms for up to four (4) hours at a time, based on availability, through the member portal.
  • Can I use an unoccupied meeting space if no one shows up for the time they booked?
    Bookings will be cancelled by staff if members do not show up 20 minutes into the booking period, at which point it is available for a replacement booking.
  • How many people can occupy a meeting room?
    There are four (4) meeting rooms of various sizes. Check with Member Services if you have questions about the capacity of meeting rooms.
  • What is offered/available in the meeting rooms?
    Meeting rooms are fully equipped with conference call capabilities, projector, tv screen, etc.
  • Do members receive a discount if they want to rent Sugar Hall?
    Event venue bookings are handled by Artscape Event Services. For rates and information, contact venues@artscape.ca.

Learning Programs & Workshops

  • What programs and workshops does Launchpad offer?
    Launchpad’s latest learning programs, workshops and other events can be found here and on the member portal.